Return & Exchange Policy

FM Tactical Gears

Introduction

At FM Tactical Gears, we are committed to delivering premium-quality tactical and ballistic protection equipment. Customer satisfaction and product reliability remain our top priorities. This Return & Exchange Policy outlines the terms, conditions, and procedures applicable to returns, exchanges, replacements, and related requests.

By purchasing from FM Tactical Gears, customers acknowledge and agree to the following policy terms.

1. Eligibility for Returns & Exchanges

Customers may request a return or exchange only under the following conditions:

• The product received is defective or damaged upon delivery
• An incorrect product was delivered
• The item has manufacturing defects
• The request is made within the eligible return period
• The product remains unused, unaltered, and in its original condition

All return or exchange requests are subject to inspection and approval by FM Tactical Gears.

2. Return Request Timeframe

Customers must notify FM Tactical Gears within:

• 3 to 7 working days of receiving the product for any return, replacement, or exchange claim.

Requests submitted beyond the applicable timeframe may not qualify for approval.

3. Non-Returnable & Non-Exchangeable Items

Due to the specialized nature of tactical and ballistic protection equipment, the following items are generally non-returnable and non-refundable:

• Used ballistic products
• Customized or specially manufactured items
• Products showing signs of wear, misuse, or damage
• Modified or altered equipment
• Clearance or discounted sale items
• Products damaged due to improper handling or storage

For hygiene, operational, and security reasons, certain tactical products may also be excluded from returns.

4. Ballistic Equipment Disclaimer

Ballistic and tactical equipment are highly specialized protective products. Customers are responsible for:

• Inspecting products upon delivery
• Using equipment according to operational guidelines
• Proper maintenance and storage

FM Tactical Gears shall not be responsible for:

• Damage caused after delivery
• Improper handling or misuse
• Unauthorized modifications
• Operational wear and tear

Returned ballistic products may undergo detailed inspection before approval.

5. Return Approval Process

To initiate a return or exchange request, customers must:

1. Contact FM Tactical Gears customer support
2. Provide order details and proof of purchase
3. Share clear images or evidence of the issue
4. Await return authorization approval

Unauthorized returns may not be accepted.

FM Tactical Gears reserves the right to:

• Reject incomplete claims
• Deny returns failing inspection
• Request additional verification information

6. Condition of Returned Products

Approved returned items must:

• Be unused and in original condition
• Include original packaging, labels, and accessories
• Not containing physical damage caused after delivery

Products returned without original components may not qualify for replacement or refund.

7. Refund Policy

Once a return is approved and inspected, FM Tactical Gears may offer:

• Product replacement
• Exchange with another product
• Store credit
• Partial or full refund (where applicable)

Refund processing timelines may vary depending on:

• Payment method
• Banking procedures
• Order verification status

Shipping charges, customs fees, taxes, or handling charges may be non-refundable unless the error originated from FM Tactical Gears.

8. Exchange Policy

Exchanges may be permitted for:

• Incorrect sizing
• Product defects
• Wrong item delivery

Exchange requests remain subject to:

• Product availability
• Inspection approval
• Compliance with return conditions

Customers may be responsible for applicable shipping costs for exchanges unless the issue resulted from a company error.

9. Shipping Responsibility

Customers are responsible for:

• Securely packaging returned items
• Using reliable shipping services
• Providing shipment tracking information

FM Tactical Gears shall not be responsible for:

• Lost return shipments
• Damage during return transit
• Delays caused by shipping carriers or customs authorities

10. Order Cancellation Policy

Orders may only be canceled before shipment processing begins. Customized, made-to-order, or specially procured products may not qualify for cancellation once production or processing has started.

FM Tactical Gears reserves the right to cancel any order due to:

• Compliance concerns
• Verification failure
• Product unavailability
• Regulatory restrictions

11. Limitation of Liability

FM Tactical Gears shall not be liable for:

• Indirect or consequential losses
• Delays caused by logistics or customs
• Customer misuse of products
• Operational losses related to returned or exchanged items

All tactical and ballistic equipment must be used responsibly and according to intended operational purposes.

12. Policy Modifications

FM Tactical Gears reserves the right to modify, update, or revise this Return & Exchange Policy at any time without prior notice.

Continued use of our products or services constitutes acceptance of the updated policy.

Contact Information

For return requests, exchanges, or support inquiries, please contact:

FM Tactical Gears
Premium Tactical Solutions

Website: www.FMTacticalGear.pk
Website: www.FMTacticalGears.com.pk